The most dissatisfied customers in America: Abercrombie & Fitch.
The American Customer
Satisfaction Index for the retail industry dropped Wal-Mart to No. 2
after a 10-year run as the dissatisfaction leader.
I don’t understand why Wal-Mart can’t get no satisfaction but the
stores are crowded with spandex-filled butts every day.
Apparently price is most important than satisfaction.
A&F is trying to regain its mojo since CEO Mike Jeffries left in December 2014.
The ACSI report is
based on a survey of 9,358 customers asked about recent shopping experiences at
the country's biggest retailers.
Customers love
Nordstrom, Costco, Amazon and Wegmans. They prefer quality over price.
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