McClatchy outsourcing 250 call center jobs

About 250 McClatchy Co. call center jobs will be outsourced to a company that may transfer a portion of them to the Philippines, according to McClatchy officials.

Henry Haitz, president and publisher of The State in Columbia, S.C., confirmed that a McClatchy subscriber service center in Columbia, and another in Miami, would close in the coming months. That would affect 114 jobs in the Columbia locations, with about 136 in Miami.

McClatchy made the decision to outsource the jobs earlier this month, planning to contract with APAC Customer Services of Deerfield., Ill. APAC, which has operations in the United States and the Philippines, also provides subscriber services for some New York Times regional newspapers.

Source: Joe Strupp. Editor & Publisher